I’ve officially finished my Smile Direct Club treatment! I’ve actually been done for a couple of weeks, and I’m on to the retainer phase.
The end of my treatment was just like the rest of it, changed aligners every two weeks until the end. Nothing much out of the ordinary, no fit issues and no real pain.
What I really wanted to talk about was the horrible retainer experience. So I ordered my retainers at the end of May, I received an email confirmation that they should take 7-10 days, but at the end of June I still did not have them. I started emailing their customer service to see what was going on, because I was charged for them. They told me that production was delayed, so I just went with it. Three weeks into July, I still didn’t have them or any communication from Smile Direct Club about the delay so I started emailing them again.
After various responses from various agents, I could not get a straight answer. Some people said they’d be delivered in a week, others said they were still in production, so it was obvious to me that no one had any idea where my retainers were.
After a lot of emails back and forth, I actually got a full refund for the massive delay.
Luckily, this was all during my treatment so I didn’t have to stop wearing the aligners without having the retainers.
They finally came a few days before my treatment ended, so I was super excited. I didn’t actually open them until I had to put them in and oh my god. They were a mess. I tried them on and they did not fit at all. I compared them to my aligners and the retainers were not at all cut properly. It looked like they weren’t trimmed at all.
You can see the difference.
I emailed them and got an apology and they escalated my issue, but I just decided to trim them myself because I was honestly over it and knew it would take them forever. The last communication I got from them was a request for 12 pictures of the retainers on so they could see the issues. Yeah, no thanks. Over it. My trimming worked well enough and I was able to wear them, so I just didn’t even bother responding.
So, I’m currently wearing my retainers every night. I’ve seen a massive change from the actual aligners, so they definitely work and I would highly recommend checking them out. The retainer experience was a mess, but I did get a full refund and I was able to salvage them, so it’s not a total loss.
I have noticed my teeth shifting a little bit now that I don’t wear aligners all day, but it’s nothing noticeable, I can feel it, but you can’t really see it. The retainers do help with it, my teeth shift into proper place over night and they shift back less and less every day. Overall, I’m very happy with the results.